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Quick answers about searching, prices and bookings.

I booked a hostel — who do I contact?

Bookings are made with our partner, Hostelworld, so changes, cancellations and refunds are handled by Hostelworld and the hostel. Use the contact details in your Hostelworld confirmation email.

Why do I have to enter my dates again on the partner site?

We only pass dates and guests to a partner when their link format supports it and we have verified it. Until then, the partner asks for them again so you see the right live prices.

Why does a price say “partner subtotal”?

Some providers don’t tell us every mandatory charge, such as a local tax paid at the property. When charges are unknown we label the amount a subtotal and don’t compare it against complete totals.

Where are my saved hostels?

Saved hostels are stored in this browser on this device. They don’t sync between devices, and clearing your browser data removes them.

Are the hostel vibes official ratings?

No. Vibes such as Social or Work-friendly are editorial labels based on listed facilities and activities. They are not scores or guarantees.

Still stuck? Contact us.